Returns, Refunds and Exchanges Policy:

 

How To Return An Item


Your item must be in its original unused condition to be returned; unless there is a manufacturer defect (All items are inspected before shipping). You must return the item within 7 days of your purchase. 

1. Please email info@pimpsterbrand.com  to request a refund and we will assign you a tracking #.


  1. Mail your returned item to:
    Pimpster & Pimpcess Brand
    ATTN: Returns/ Exchange
         P.O Box 1490
         Studio City, CA 91614

  2. Include in your package a signed letter stating the reason for your return and the original receipt or proof of purchase.

    Return Exceptions

    Merchandise that has been worn, used, or altered will NOT be accepted for return or exchange.

    Restocking Fee

    All items are subject to a $5.00 restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

    Exchanges

    If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

Accepted Methods of Payment

Credit Card (American Express, Discover, Master Card, PayPal and VISA)



Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.